Help Center

Help Center

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Whether you need help with your order, have questions about our formulas, or want to learn more about hormonal health—we're here to support you.

Frequently Asked Questions
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Frequently Asked Questions

Product
questions

Your hormonal life stage is the best guide for choosing your formula. Please use our Product Selector to find your essentials.

Many women notice improvements in mental energy within the first week, while more significant changes in sleep quality and mood improvement typically develop over 4-8 weeks of consistent use, with peak impact occurring after 90 days of consistent use. Ingredients like PharmaGABA® and Alphawave® L-theanine work immediately as well as overtime, while botanicals like affron® saffron and chasteberry build their effects over time. Try our products consistently for three months to experience the best health outcomes.

Our formulas are designed to complement your existing health routine. However, we always recommend consulting with your healthcare provider before starting any new supplement, especially if you're taking medications or have specific health conditions. They know your medical history best.

Simply pour one sachet into 8oz of water, stir gently, and enjoy. The effervescent formula will create a light fizz. You can sip on the beverage at your leisure. Some settling of minerals is normal—just give it a quick swirl before finishing your drink.

Our formulas support your body's nutritional needs regardless of hormonal medications or the popular class of weight management drugs. We focus on providing essential nutrients and botanicals that work alongside your current treatments. Always check with your healthcare provider if you have specific questions related to your personal health.

Ingredient
Questions

We use clinically-studied, trademarked ingredients at research-backed dosages. For example, our saffron (Affron®) is standardized and our GABA (PharmaGABA®) has been shown to cross the blood-brain barrier. Every ingredient earns its place through scientific research, not marketing trends.

While our ingredients are generally recognized as safe, we recommend consulting your healthcare provider before using any supplements during pregnancy or breastfeeding. We are considering developing a prenatal and would like to hear from you if you're interested in this. After pregnancies, our Primary Essentials can be exceptionally restorative.

Effervescent delivery enhances absorption of certain nutrients and creates a more enjoyable experience. Many women struggle with swallowing large pills or experience upset stomach from supplements. Our format seeks to eliminate the vast majority of these  issues while delivering higher bioavailability for key ingredients. Plus, a beverage you actually want to take helps you maintain the consistent routine that drives the best health outcomes, since the benefits are only attained with daily usage over time.

Our formulas are gluten-free, and vegetarian. They do not contain major allergens like dairy, soy, or nuts. However, we always recommend checking the full ingredient list if you have specific allergies or sensitivities.

Every batch undergoes rigorous in-house testing for purity, microbes, and heavy metals to meet cGMP standards. We then send samples to Eurofins, an independent third-party lab, to verify the potency of every ingredient listed on our Supplement Facts Panel, confirming you're getting the exact amounts we promise. We use GMP-certified manufacturing facilities that are also certified by standards bodies such as NSF, and we source only premium ingredients with certificates of analysis. Quality isn't negotiable for us. Nor should it be when it comes to your health.

Testing
Questions

First, all raw materials are tested upon receipt at our contract manufacturer to confirm that the product is what it claims to be and does not contain anything it shouldn't. Then once material is ready for blending, every formulation undergoes in-house testing for microbiological safety, heavy metals screening, purity analysis, and pesticides to meet cGMP standards. Finally, we send samples to Eurofins, an independent third-party lab, to verify the potency of every vitamin and mineral on our label—confirming you're getting exactly what we promise. We also test for gluten to ensure our ingredients meet their labeled specifications.

All ingredients meet the FDA's GRAS standards for safety. Dietary supplements in completed formulation don't require FDA approval, but we follow all FDA regulations for supplement manufacturing and labeling. Our products are manufactured in FDA-registered facilities following Good Manufacturing Practices (GMP) and comply with all federal requirements. These contract manufacturers are routinely audited by the FDA for compliance.

Yes, every batch is tested for heavy metals including lead, mercury, arsenic, and cadmium. We also test for microbes, pesticides, and other potential contaminants to ensure product safety and purity.

Account & Subscription Questions

Log into your account to easily modify your subscription frequency, pause deliveries, or update your shipping information. You can also switch between formulas as your needs change. Need help? Our support team can make changes for you.

Absolutely. You have complete control over your subscription with no cancellation fees or commitments. Pause, skip, or cancel anytime through your account dashboard or by contacting our support team.

Subscriptions typically ship every 30 days from your original order date. You'll receive an email notification before each shipment with tracking information. You can adjust your delivery frequency in your account settings.

Your needs may evolve, and your formula can too. Contact our support team to switch formulas, and we'll help you transition to the right product for your current life stage or concerns.

You'll receive a shipping confirmation email with tracking information once your order ships. You can also log into your account or use our "Track Your Order" button above to check your delivery status anytime.

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